Our 30-Day Money-Back Guarantee

Satisfaction Guaranteed

At Ambient, we stand behind the quality of our products and are committed to your satisfaction. That's why we offer customers in the U.S. and Canada a 30-day money-back guarantee on all orders. If for any reason you are not completely satisfied with your Ambient product, you may return your order within 30 days of purchase. Please review the conditions outlined below to ensure a smooth return process.

To initiate your return, simply contact our dedicated team at 1 (866) 710-7070 or email us at [email protected]. We'll guide you through the necessary steps and provide you with the correct return shipping address and instructions.

Terms & Conditions

• We recommend familiarizing yourself with our "How-To" Return Shipping Guide if you would like to ship any items back under this policy to understand packaging requirements for return shipments.
• You may contact your preferred shipping company to schedule your return pickup and shipping. You are responsible for all return shipping costs. Please note that return shipping costs can often be much higher than the original shipping charges you paid. Delivery or shipping charges you previously paid will not be refunded.
• You must inform us of the return prior to shipping it, so that we may provide you with the correct return shipping address and instructions. For freight returns, all products must be securely strapped and shrink-wrapped in order to avoid damage or loss during return shipment
• The order must be returned in its entirety, otherwise our standard Return Policy applies. Boxes that have been opened will incur a 10% restocking fee and items that are not in "as new" condition will not be refunded. Returns received 30 days after the date of receipt of product will incur a non-negotiable 20% re-stocking fee.
• Please note that our 30-day Money-Back guarantee does not cover purchases of clearance items, discontinued items, or special-order and custom-order items.

Once We Receive Your Return

Upon receiving your returned order we will perform a quality control inspection. Items that have been altered or damaged in any way will not be refunded. Refunds are issued within 10 business days after the product has been received in our warehouse, via check, to the original delivery address unless otherwise specified by the customer.