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Does your company provide installation services?

We do not provide installation services but have no fear as there are many high-quality contractors in your state and the majority will be eager to provide a free estimate over the phone or in the comfort of your own home.  We recommend that you check out our helpful article titled 7 Tips For Choosing A Floor Installer.

I live in a high-rise building or condominium, how will my order be delivered?

If your building has a freight dock, the freight company will deliver your pallet of flooring to that dock, as long as it it large enough/suitable for a large tractor trailer to back up into. If you are unusure of this, you will want to contact your building management before scheduling your order delivery appointment. If the dock is not suitable for a tractor trailer, the next option is for the freight company to lower the pallets onto the curbside near the most accessible entrance to your building. If no such curbside is available, you may need to drive to the local freight company terminal to pick your order up (or request your contractor/installer to pick up the order for you).

How much extra flooring should I order for cutting and waste?

We recommend ordering 10% extra for cutting and waste.  If you have one or two large rooms that are square, and you are careful about making cuts, you can probably get away with 7%. If you are installing your floors in a diagonal pattern, we recommend ordering 15% extra for cutting and waste. Don't feel like doing the math? Check out our handy square footage calculator!

Note About Dye Lots: Keep in mind that bamboo and hardwood floors come in specific dye lots, so it is a good idea to hold on to a few extra boxes in case you ever need to make a repair down the line.  The extra boxes can be stored in an attic, basement, or even a garage, just remember to acclimate all floors prior to installation, for at least 72 hours, within the environment in which they’re going to live.